Frequently asked questions

Problems logging in

The login routine is able to detect the most common of the login problems and display some guidance. This page has been created to provide additional information on the error messages you may receive.


1. Your username and/or password is incorrect. Please try again.

The appearance of the above error message indicates that the username (email address) or password entered could not be verified. This could be caused by one or more of the following:

  • Username (email address) entered was not found
  • Password entered was incorrect
  • You have never registered for 'My account'

If you are sure you have registered, you can use the 'Forgotten password' page to reset your password.

Please note that if the email address entered when registering was invalid or is no longer valid (closed account, changed company etc) you will fail to receive the login details and will need to contact [email protected], specifying your membership number, date of birth and postcode, in order to have your email address updated.

The 'Forgotten Password' facility is fully automated and will attempt to send a link to reset your password with. Please allow up to an hour for the details to arrive. If you have multiple email addresses please ensure that you have checked all of your accounts before contacting [email protected].

2. A problem has been detected with your security settings

The appearance of the above message indicates that your browser's internet security settings are set quite high (blocking cookies and session cookies) or you are running a firewall which is blocking cookies and session cookies. You will be unable to add items to your shopping basket or login to the Institution's websites (even if the details you enter are correct) until the cookie problem is resolved.

Cookie Problems

The Institution's website uses cookies and session cookies in order to log users in to various areas of the site and to run the e-commerce system.

Cookies and session cookies can be blocked by your machine if:

  • Your internet browser is set to block them
  • You have a firewall or some form of internet security device blocking them

Internet Explorer instructions:

  • In your browser, click on the 'Tools' menu and select 'Internet options'
  • In the 'Internet options' dialogue box, select the 'Privacy' tab
  • Click the 'Default' button (this should set your browser to medium)
  • Click the 'Apply' button
  • Click 'OK' to close the dialogue box

Google Chrome instructions:

If you use Google Chrome as your internet browser, please click here to find out how to change your permissions.

Mozilla Firefox instructions:

If you use Mozilla Firefox as your internet browser, please click here to find out how to change your permissions.

Why Register?

Online registration is a simple and quick process.

Once registered non-members can:

  • Opt to receive the Institution's monthly newsletter, containing the latest information on structural engineering, courses, and publications
  • Purchase publications online
  • Register an interest in Regional Group activities and receive the updates
  • Register an interest in an Institution study group and receive the updates
  • Gain access to the general forum

Members can:

  • Do all of the above
  • Access The Structural Engineer online
  • Access all of the online forum
  • Access your CM/AM exam result
  • Access committee papers (committee members only)
  • Change Members' Directory address and other details online
  • Pay your subscription online
  • Manage your CPD information
  • Receive member discounts on items purchased from the shop area
  • Take part in Institution questionnaires
  • View council election and membership election information

If you are interested in registering now, click here.

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The Institution of Structural Engineers, International HQ, 47-58 Bastwick Street, London, EC1V 3PS, United Kingdom
Tel: +44 (0)20 7235 4535 Fax: +44 (0)20 7235 4294
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